E-commerce
Support calls shouldn't wait in a queue.
Clio answers order and product questions, handles returns, captures leads from missed sales calls, and escalates what actually needs a person.
- CallerHello, kal shaam appointment mil sakta hai?
- ClioBilkul. Kal 4 baje aur 6 baje free hain. Kaunsa theek rahega?
- Caller4 baje. Haan, book kar dijiye.
- ClioDone. Kal 4:00 PM confirm hai. Details WhatsApp par bhej rahi hoon.
- Understood: booking
- Checked calendar
- Caller said yes
The problem
What actually happens to a call before Clio.
What Clio handles
Order questions
Product questions
Returns
Support
Lead capture
Escalation
Call in action
A real script, run against a scripted demo conversation — no call is placed.
Caller“I want to check on my order — it hasn't arrived yet.”
AI“Can I get your order number or the phone number it was placed under?”
Caller“It's under this number.”
AI“Found it — it's out for delivery today.”
Demo conversation — no call is placed.
Industry capabilities
Answer
Picks up every e-commerce call, aware of your business hours.
Understand
Follows the conversation in natural language, in English and 11 Indian languages.
Qualify
Asks the right questions and scores the caller as the conversation happens.
Act
Takes the real action your business needs — booking, updating, or sending — directly.
Transfer
Brings in your team live, with full context, the moment a call calls for one.
Real business workflow
Incoming call
Identify the order or product
Answer or resolve
Log the outcome
Escalate if unresolved
What your team would actually see
Why Clio
Every call is recorded and transcribed automatically.
Provider credentials are encrypted at rest, not stored as plain text.
Phone numbers and emails are redacted from logs.
Per-call cost is tracked and visible, across every provider.