Capability · Human Handoff
Knows exactly when to stop talking.
A high-value lead, a frustrated caller, or a request outside the script — the AI recognizes the moment and brings in a person, warmly.
What it actually does
- Detects when a live transfer is the right call, not just a script fallback
- Bridges the call to your team with a real, warm handoff
- The customer never has to repeat what they've already said
- Falls back gracefully if no one is available to take the transfer
How it works
The pipeline
One capability, end to end.
Conversation in progress
Escalation condition detected
Context prepared
Call transferred
Human continues
Stays in your control
Nothing is booked until the caller says yes.
Clio reads the slot back and waits for a clear yes before it books, reschedules or cancels.
- ClioSaturday, 11:00 AM for the site visit. Shall I book it?
- Waiting for a clear yes
- CallerYes, please book it.
Booked after a clear yes